Director, Vendor Delivery

Director, Vendor Delivery College Board - Operations Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. Role Type : This is a full-time position About the Team The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The Customer Engagement & Experience (CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization’s ‘front line’ and represents the voice of the customer, partnering across the organization to help improve the overall customer experience. About the Opportunity As the Director, Vendor Delivery, you are responsible for leading and directing how educators and students engage successfully with College Board to ensure an optimal experience at every touchpoint. In this pivotal role, you own the end-to-end delivery of SSD Tier 1 support through our third-party contact center partners, ensuring every interaction meets the hi