Outreach & Engagement Supervisor

Position Summary The Patient Access Supervisor provides leadership and operational oversight for the Outreach & Engagement team, who connect oncology patients with Colla Health ’s behavioral health services. This role supervises day-to-day operations, ensures high-quality patient engagement, implements the team’s technology, and coordinates closely with Clinical Services, Partner Success, and partner oncology clinics to drive enrollment outcomes in alignment with organizational and regulatory standards. Key Responsibilities Team Leadership & Supervision Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback, call reviews, and coaching Support Specialists with complex or sensitive patient conversations and handle escalated calls Foster a collaborative, accountable team culture, and oversee onboarding and professional development of new hires Maintain a limited, active outreach volume to model best practices in patient conversations and documentation standards Outreach Operations & Technology Own daily outreach operations, including prioritization, outreach cadence, voicemail triage, and timely follow-up Drive enrollment and engagement performance against company KPIs (e.g., reach rate, intake kept rate, time to first contact), using performance data to make informed operational decisions Implement and manage day-to-day use of the team’s tools (CRM, telephony platform, EHR access), including user access, workflow setup