Principal Account Manager - Federal Civilian

Role Summary The Federal Account Manageris responsible fordriving sustained revenue growth within existing U.S. Federal Government customers by increasing adoption, expanding solution footprint, and ensuring long-term customer value. This role owns the day-to-day execution of account strategies across assigned Federal agencies, with an emphasis on customer expansion, platformutilization, and renewal success. This role requires a customer-focused Federal sales professional with the ability to navigate complex government environments, engage multiple stakeholders, and execute disciplined account plans. Success will be measured by net revenue retention, expansion within existing customers, increased agency-wide adoption, and strong customer satisfaction. Key Responsibilities Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies. Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas. Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships. Develop andmaintainmulti-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles. Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels. Serve as the primary executive po