Lead Account Manager - North America Markets

Position Summary The Account Manager is a critical role within our organization, primarily responsible for managing and renewing existing customer contracts within assigned Named Accounts. The core focus of this position is to ensure successful co-terming of all extension events, aligning with the customer's strategy. While uplifts are expected, they will likely be moderate and guided by leadership directives. Key Responsibilities Renewal Management: Lead the renewal process for all assigned accounts, ensuring timely and successful contract renewals. Co-Terming: Strategically align renewal dates with the customer's beachhead. ● Relationship Management: ○ Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite ○ Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood ■ Including annual Executive Briefing Events ■ Including customer executives (VP & above) attending regional executive level events Upsell Opportunities: Identify and pursue potential upsell opportunities within existing accounts, in alignment with leadership guidance. Negotiation: Skillfully negotiate contract terms and pricing to achieve mutually beneficial outcomes for both the company and the customer. Partner Management: Willingness to effectively and proactively partner with strategic partners Qualifications Experience: Minimum of 3 years of experience in sales and negotiation, preferabl