End User Support Specialist

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. Cherry Bekaert is seeking an experienced End User Support Specialist to provide responsive, high-touch technical support to professionals and leaders across the United States. In this role, you will resolve technology issues involving Microsoft 365, Windows, business applications, user access, connectivity, and collaboration tools. You will work closely with onshore and offshore support teams to provide a consistent user experience, support new-hire readiness, and promote effective technology adoption across the firm. As an End User Support Specialist, you will: Triage, troubleshoot, and resolve incoming tickets, calls, and chat requests within JIRA, meeting defined SLAs and white glove service expectations for U.S. users. Provide enterprise software support for Microsoft 365, Windows, VPN/network connectivity, collaboration tools, and standard business applications used across the firm. Support access, permissions, application configuration, authentication, and productivity issues that impact U.S. end users. Deliver high-touch support for partners, executives, client-facing professionals, and other priority users, ensuring clear communi