Mortgage Loan Processor II

GENERAL DESCRIPTION OF POSITION The Mortgage Loan Processor II processes mortgage loans from application to closing. This position complies with all legal and regulatory guidelines related to the mortgage loan industry. The Mortgage Loan Processor II improves customer service by processing all loans in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer incoming phone calls and answer customer questions regarding mortgage loans in general or specific to a borrower's loan in process. 2. Process FHA, VA, Conventional, Bond and RD loans after application, which includes, but not limited to, processing various types of verifications, pulling credit report, ordering appraisals, ordering title work, running loans through an automated system, pulling flood certificates, getting loan files ready and submitting them to underwriting, following up with underwriting and clearing all underwriting conditions. 3. Correspond with customers, real estate agents, appraisers, and title companies as needed to obtain information necessary to getting the mortgage loan ready to close. 4. Prepare month end reports to various banks and regulatory agencies. 5. Work directly with the Mortgage Loan Officer to ensure the utmost in customer service. 6. Refer customers to other bank personnel as needed. 7. Perform research on Bankway, Fortis, Image Center and Dimension. 8. Perform daily duties on all bank systems and Mortgage operating systems such as DO, DU, LP, Encompass and Doc magic. 9. Ide