Senior Engineer - Managed Services - Mainframe z/OS ISV

The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects. What you will do: Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP) Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments Identifies and resolves performance issues Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules Participates in ongoing development and improvement of installation standards Provides team members with technical training and/or mentoring as needed Provides primary support for reported problems related to software in assigned area of responsibility and related products Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products Performs a variety