Professional Services Manager

Job Summary: The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations. What you will do: Support development and maintenance of relationships with key client stakeholders and internal CDW partners. Gain understanding of client business objectives, challenges, and expectations to help align services solutions. Participate in account planning activities and client-facing discussions as needed. Support preparation and execution of client business reviews. Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support. Assist with defining project scope, timelines, and resourcing plans. Coordinate across multiple services practices to support engagement execution and resource alignment. Partner with sales professionals, pre-sales consultants, and project managers to support services engagements. Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution. C