Manager – Engineering, Managed Services

Job Summary: The Manager – Engineering, Managed Services leads a cloud-focused, platform-agnostic Managed Services Engineering team to achieve operational excellence, customer satisfaction, service quality, and financial performance. This role is accountable for service delivery outcomes, resource management, continuous service improvement, and team development while serving as a product owner for assigned cloud, hybrid infrastructure, automation, observability, and managed operations offerings. What You Will Do: Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work. Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements. Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes. Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance. Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services. Establish eff