Customer Service Consultant Atlanta12.07.26

8459 - Georgia - Remote CAR - Remote, Atlanta, Georgia, 30301 CarMax , the way your career should be! Position Overview As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax ’s mission to deliver an iconic experience. Why CarMax ? At CarMax , we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities ·Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process. ·Leverage CarMax ’s inventory knowledge to recommend vehicles that align with customer preferences. ·Guide customers through every