Representative, Customer Service Operations

Shift: Monday-Friday 8:30AM to 5:00PM EST & Rotating Saturdays 10AM-2PM EST (as frequent as business needs dictate) What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution Job Summary This position is a customer care specialist on the customer service team Responsibilities Handles client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention. Maintains a working knowledge of all company products & services, as may be required to work in one or more divisions or skill sets. Logs into systems as appropriate to skill set and/or task(s) assigned. Completes C/S documentation within 24 hours of service delivery, as required. Ensures that all required documentation is completed in accordance with company guidelines. Offers solutions for more effective & higher quality customer service. Responds to telephone inquiries (inbound/outbound calls): ascertains patient needs; responds appropriately & with urgency to patient requests, questions,