Client Operations Specialist

About Us Cardinal Education is a premier educational consulting firm based in the San Francisco Bay Area that provides world-class academic coaching, test preparation, and admissions advising. The Connect Division, the team concerned with client operations, is central to our service delivery model, coordinating logistics, managing relationships, and ensuring that every family experiences the highest level support and impact. Role Overview We are seeking a Client Operations Specialist to own and manage ongoing relationships with families receiving our educational services. You will serve as the operational and relational hub for each client account, from onboarding through ongoing support, ensuring each family’s experience is seamless, responsive, and high-value. You’ll work closely with academic coaches, consultants, billing teams, and cross-functional leaders to deliver timely service, address concerns, and retain long-term clients. Key Responsibilities Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication. Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement. Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention. Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing a