Renewal Specialist

Location: Remote, US. Candidate must reside and work within US. Ideal candidate will reside within the assigned territory/time zone. Job Overview: The Renewal Specialist owns the end-to-end renewal process for our preK–12 schools and districts literacy curriculum software, playing a critical role in protecting recurring revenue. This role strengthens customer relationships and ensures a seamless renewal experience for school and district partners. Success will be measured by renewal attainment and forecasting accuracy. Job Responsibilities: Own the full renewal cycle for an assigned book of accounts, from outreach through close, ensuring timely receipt of purchase orders Build effective, trusted relationships with existing customers to secure multi-year commitments Provide timely renewal pricing quotes and negotiate terms directly with school and district decision makers Identify cross-sell and upsell opportunities within the SaaS/New Curriculum portfolio and partner with Account Executives to expand accounts Identify Professional Learning opportunities surfaced during the renewal process and hand them off to the appropriate counterpart through the established cross-motion referral process Review contracts, verify user counts, and ensure compliance with licensing agreements Use Salesforce CRM to track the renewal pipeline, update forecasts, and maintain account accuracy Collaborate cross-functionally with Sales leadership, Customer Success, and Operations to improve renewal p