Client Service Associate (Japanese speaker, WFH)

Overview You are a matchmaker and project manager. We have four products (Interpretation, Translation, Moderation and Transcripts). Customer service and client satisfaction are what motivate you to succeed. You begin your tenure at Cadence assisting simple projects, and as you develop further, you will: - Own more complex projects - Own more client relationships - Run teams - Scale up workflows About Us Cadence () is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career. Daily Responsibilities You will manage multiple projects per day. Projects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”). Or they can span several weeks (”I am hosting three focus groups in three Japanese cities and need moderators to facilitate the focus groups and translate the output into English”). Here’s how you will interact with a project: Scoping You will speak with clients via email, phone, or any other platforms (Whatsapp, WeChat etc.) about their needs You will