Senior Benefits Officer (NEC)

Category: Revenues & Benefits Location: We are looking for a Senior Benefits Officers to join our clients team to administer the Housing Benefit and Council Tax Support Schemes in accordance with Legislation and Council Policy. Other duties include dealing with complex queries, managing workloads & allocating work, quality checking, and supporting other team members. Term : 8 weeks initially Rate : £26.00 per hour (umbrella) Location : Remote System : NEC (Northgate) Main Responsibilities Benefit Administration Process and maintain all types of Benefit and Support Claims received Manage information received from customers and external agencies and input to processing systems Use data received from customers and external agencies to make decisions on complex benefit cases Identify cases where discretion is required to be exercised Identify cases where there is suspicion of fraud and refers such cases to the Single Fraud Investigation Service for action Keep up to date with legislation via training provided Ensure claims are assessed accurately to ensure subsidy is maximised Assist customers by correspondence, telephone and face to face Signpost vulnerable customers as appropriate Requirements Must have: Great working experience of NEC(Nortgate) Experience of Housing Benefit & Council Tax Support Assessments at a senior level Benefits We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks