Customer Success Manager (m/f/d)

Job brief Help leading brands turn insights into impact! Do you enjoy putting yourself in your customers' shoes, deeply understanding their business challenges, and translating those insights into scalable, high-impact solutions? Have you worked with brand, insight, or marketing teams and know how challenging it can be to integrate new tools into established processes? If this sounds like you, we should talk. We are looking for a Customer Success Manager (m/f/d) to join our motivated team. In this position, you will work closely with some of the world's most renowned brands, ensuring they successfully adopt, scale, and extract real value from Brainsuite, our AI-powered platform for the rapid and comprehensive evaluation and optimization of creative assets. Your mission: Building trusting partnerships, driving measurable customer value, and translating successful customer use cases into repeatable best practices. Your responsibilities include: Customer Success & Value Creation You build strong, long-term customer relationships based on trust, expertise, and measurable results. You develop a deep understanding of customer goals, workflows, and success metrics – and translate them into effective platform utilization. You act as a trusted advisor for insight, marketing, and brand teams.