YourCause Client Advocate, Staff

Client Advocate, Staff About the Role At YourCause from Blackbaud , our mission is to power social impact through technology. As a Client Advocate, Staff , you'll play a critical role in helping customers successfully navigate and maximize our platform. You'll serve as a trusted partner to employees and nonprofit administrators, combining technical troubleshooting with exceptional customer care to deliver meaningful outcomes. In this role, you'll take ownership of customer issues from initial contact through resolution, working across phone, chat, and email channels to solve problems, share knowledge, and create positive customer experiences. You'll collaborate across teams, identify opportunities for improvement, and help shape how we deliver support at scale. If you're energized by solving problems, learning new technologies, and helping others succeed, we'd love to hear from you. What You'll Do Deliver Exceptional Customer Support Serve as a trusted resource for customers across phone, chat, and ticketing channels, adapting your approach to meet each customer's needs. Investigate and resolve product and technical issues through troubleshooting, research, and root cause analysis. Own customer cases from intake through resolution, ensuring timely follow-up, clear communication, and accurate documentation. Balance multiple priorities while maintaining a strong focus on responsiveness, quality, and customer satisfaction. Escalate complex issues effectively, providing concise a