Technical Account Manager, Corporate Impact

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to fueling social impact, you can expand what is possible across the nonprofit and education sectors and work with companies committed to social responsibility, so you can expand what is possible. What you’ll do We’re looking for a calm, precise, and highly collaborative Technical Account Manager to be the trusted technical partner for enterprise corporate clients using our disbursement service. In this role, you’ll be the primary technical contact our clients turn to when something needs attention. You’ll turn a client’s description of a problem into a case our Payments, Compliance, and Engineering teams can act on, and you’ll keep the client informed until it closes. Because this is an emerging line of business, you’ll also help build the playbook that supports it. Every role at Blackbaud ultimately helps fuel impact for today’s most vital organizations. As Technical Account Manager, you’ll: · Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution, while specialist teams investigate and fix underlying issues. · Lead escalations for payment-blocking and high-impact issues, recognizing early when a case is no longer routine, bringing the right internal teams together, and meeting committed response times. ·