Defense Customer Success Lead

This is a remote position. Summary Job Title: Defense Customer Success Lead Level: Lead; 5+ years of DoD experience Clearance: Active Secret clearance required; TS/SCI preferred Work Location Type: Remote, United States; preferred locations are San Francisco, CA, Norfolk, VA, San Diego, CA, or Honolulu, HI Work Type: Full-time, benefits Travel: As needed for customers, events and exercises; Agency name: US Navy BizFirst is assisting our client with recruiting a Defense Customer Success Lead. This role will embed with defense users to train, enable, and problem-solve, helping them make faster, safer decisions using marine sensing hardware and ocean intelligence. As the first Defense Customer Success Lead, you will build the customer success function, including onboarding processes, success playbooks, and customer-facing tactics, techniques, and procedures. Our client is an ocean technology company that designs, builds, and deploys marine sensors and combines oceanographic and underwater acoustic sensing with data and software. Its capabilities help commercial customers increase efficiency and reduce emissions, while helping government and defense stakeholders understand ocean conditions, maritime activity, and remote environments. The company has more than a decade of Navy research partnerships and is expanding its established capabilities into funded federal programs. What will you do As the first Defense Customer Success Lead, you will embed with defense users to train, enab