Customer Success Manager

Location: UK, remote, with regular overlap with US East Coast hours. Travel to customer sites in the US and Europe, to international conferences, and occasionally to London and Manchester. About the Role You'll own a portfolio of mostly US accounts using Biorelate's Galactic AI platform, from large pharma companies to smaller biotech teams. Your job is to make sure their researchers get measurable scientific value from Galactic Data, Web, API, MCP and Co-Scientist, and to build the evidence for renewal and expansion. This is a hands-on role between science and technology. You'll run workshops and QBRs, and you'll also set up API access, build and test prompts and workflows, and own support for your accounts. What We Do Research and Development in the pharmaceutical industry is time-consuming, expensive, and often overlooks valuable data insights. We’re changing that with AI-powered data science solutions that uncover hidden insights to support more efficient and informed drug discovery. Using AI and Natural Language Processing (NLP), our technology extracts and structures data from millions of scientific documents, identifying causal biological relationships and organising them into knowledge graphs. This advanced data science empowers bioinformaticians and biologists with a deeper understanding of the connections between diseases, proteins, and drugs. Our team consists of biomedical and data science experts with real-world lab and pharmaceutical experience. These specialists