ServiceNow Business Process Consultant

Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance. Responsibilities: Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes Be a key member of an overall engagement team focused on delivering customer outcomes Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform Create client specific presentations for workshops Guiding customers in defining and refining business requirement for functional aspects of the solution Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations Assist clients with creating and executing Organizational Change Management (OCM) plans Contribute towards continuous improvement of leading practices Growing and mentoring other members of ServiceNow and the partner ecosystem Required Skills: Must be a US Citizen Must be able to o