Associate, Product Support

We Do Consulting Differently Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers. Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive. We trust our employees, and our culture gives them the freedom to create, collaborate, and grow. Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions. TheProduct SupportAssociate mustunderstandall of Second Sight Solutions’software platforms,solveproblems independently, and improve support processes, tools, and user experiences. The Product SupportAssociatemustdemonstrate the ability to make critical decisionsaboutsystem behavior, issue prioritization, and root-cause resolution. Job title and compensation to be determined based on qualifications and experience. Responsibilities : Manage all communications between 340B covered entities and manufacturers regarding their use of Second Sight Solutions software platforms and compliance with manufacturers’policies on contract pharmacy utilization. Communications are via chat, email, and phone. Independently perform intake triage for inbound inquiries (via chat, email, and phone), using structured decision-making to ensure proper routing,