IT Support Customer Service (with German)

At Base, our mission is to support entrepreneurs so they can conquer the global e-commerce world. We provide them with technology that revolutionizes the way they sell online. Our international team, operating from Europe to the Americas, delivers an all-in-one system for thousands of sellers. We integrate them with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx. But we are not just another tech company. We are one of the fastest-growing platforms in the industry—having grown 15 times over the last 3 years! We embrace a culture where real impact and collaboration matter, and our team is the heart of our innovation. Sounds interesting? If you want to have a real impact on global e-commerce, apply today! We are waiting for you! Requirements: min. 3 years of experience in the e-commerce sector, very good command of the German language (min. B2+/C1+), good command of the English language (min. B2), accuracy and attention to detail, willingness to constantly expand knowledge, highly developed communication skills (internal and external to the organization), very good work organization in a remote model, analytical skills, ease of learning and acquiring new 'digital skills'. Responsibilities: 1st line support for customers and users, ensuring customer satisfaction with the offered products, services, and features in our tool, full responsibility for tickets, diagnosis, and problem resolution.