Atento Escalada - Technical Product Manager - AI Agent Assistant

You enjoy turning complex technologies into valuable customer experiences, learning directly from users, exploring new opportunities involving Artificial Intelligence, and connecting product capabilities to measurable business outcomes. You possess a strategic, value-driven vision that combines customer focus, innovation, and impact on company results. Define and manage the product strategy, roadmap, priorities, and backlog. Translate customer needs into requirements, user stories, and acceptance criteria. Collaborate with Engineering, Design, Data, AI, Customer Success, Pre-sales, and Marketing teams. Interact with end users and Customer Success to gather feedback and improve the product. Research market trends, competitors, new AI capabilities, and emerging use cases. Support the Value Engineering team with basic financial modeling, ROI calculations, and building business cases for clients. Create and review product documentation and marketing materials. Track product adoption, performance, customer results, and business impact. Participate in agile practices, including backlog refinement, sprint planning, product reviews, and retrospectives. Employees undergoing any type of transfer should consult the NI-002 Normative transfer table and also check eligible positions; Time to Talk grade of Good or above; Experience in Management