ServiceNow Technical Consultant (CSM)-Contract

NO THIRD PARTY VENDOR will be consider for this role! ServiceNow Technical Consultant -CSM (Contract position 20-30 hours per week) Astrica ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform, and serve as technical subject matter experts to clients and teammates. What you’ll do: Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. What you bring: 3–5 years of hands-on ServiceNow development experience, with a strong focus on Customer Service Management (CSM), including Case Management, Customer Service Portal, Knowledge Management, Agent Workspace, and Omnichannel Engagement. Experience c