Provider Success Lead

Astrana Health builds technology and services that help independent providers succeed in value-based care. As our provider and client base grows, we need someone to own how our provider-facing tools get rolled out, adopted, and used well. You will lead implementations end to end, design and deliver training for physicians and practice staff, and be the voice of the provider back into our product team. This is the first dedicated hire in this function; you will help define the playbook and, as the function scales, help build and lead the team. What You'll Do Own implementation of Astrana’s provider-facing tools from kickoff through go-live and stabilization, including project plans, timelines, stakeholder mapping, and risk management Design and deliver training programs (live, virtual, and self-serve) for physicians, office managers, and clinical staff, tailored to practice workflows Build the implementation and training playbook: templates, runbooks, adoption metrics, and feedback loops Partner with product, engineering, network/provider relations, care management, and data teams to resolve blockers and sequence rollouts Track and report adoption, time-to-go-live, training completion, and provider satisfaction; translate field feedback into prioritized product requirements Serve as escalation point for implementation issues and establish a provider-facing support model As the client base grows, help scope, hire, and onboard additional team members Qualifications 5+ years in i