Customer Success Specialist

Ascendix Technologies is an AI and Real Estate Technology partner founded in 1997 and headquartered in the United States, in Dallas, Texas. The company has branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020. We help commercial real estate teams spend less time managing systems and more time closing deals - backed by 16+ years of hands-on experience in real estate and a full stack of AI, Salesforce, and custom development built for real estate workflows. Trusted by industry leaders who rely on us for their most critical software development initiatives. We're looking for a well-organised Customer Success Specialist to manage a portfolio of customer accounts for Ascendix products. In this role, you'll focus on proactive customer engagement, renewals and retention, driving product adoption, and onboarding new customers. If you're confident working with customers, communicate clearly, and enjoy proactive outreach and discovery conversations, we'd love to hear from you. Here's what we're looking for. Requirements: Salesforce experience (Middle Administrator, BA or Consultant level); Advanced spoken and written English - daily direct communication with US customers; Proactive, customer-facing mindset - leads conversations, asks discovery questions, drives customers to a decision, not an order-taker; Customer Success, account management, or onboarding experience with SaaS customers; Able to run product onboardi