Business Process Manager

Position: Business Process Manager Job Description: Why You'll Love This Role Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization. Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business. The Business Process Manager serves as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The position combines Product Ownership, Business Process Management, and Salesforce Administration to ensure business objectives are successfully translated into scalable platform solutions. What You’ll Be Doing: Own and prioritize the Salesforce product backlogs. Define and communicate product vision, roadmap, and priorities. Gather business requirements and translate them into epics, features, user stories, and acceptance criteria. Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews. Partner with business leaders to identify opportunities for automation and process improvements. Drive adoption of platform capabilities that improve customer, partner, and employee experiences. Manage platform support, enhancement requests, release valid