Account Manager

About Ardent Ardent Global Logistics is an international freight forwarding and customs brokerage company headquartered in Virginia Beach, Virginia. We move ocean and air freight, clear customs, and handle the trade compliance work behind both for small and mid-sized importers and exporters; the companies the largest forwarders tend to overlook. Our mission is to enable our customers' business by doing common things in an uncommon way, benefiting everyone we serve. That sentence is not wall art. We open every Monday morning meeting by reading it out loud, naming one of our culture values, and sharing wins from the week before. The last section of this description explains how we actually work; it matters as much as the bullets above it. Position Summary The Account Manager owns a portfolio of Ardent accounts operationally and commercially. You are the person the customer calls, and the person Pricing, Operations, and Customs look to for the answer on what that customer expects. You keep rates current, quotes moving, SOPs accurate, and service consistent; and when something goes sideways, you are the one who gets in front of it before the customer has to ask. This is not a pure sales role and it is not a service desk. You will exercise independent judgment on live accounts and you will execute detailed, process-driven work with your own hands. The people who do well here are comfortable doing both in the same day. What You Will Own Account ownership and relationships Serve as