Software Support Specialist II Service & Governance

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: The Software Support Specialist II will be responsible for the provision of advanced technical expertise to the platform teams and the business enabling continued operation and optimization of the concerned applications. Role accountabilities: Act as a platform-agnostic technical advisor, providing guidance and recommendations that support business and technical objectives. Work closely with cross-functional teams to understand technical requirements and contribute to solutions that meet project goals and drive operational efficiency. Provide technical guidance and subject matter expertise to the business and platform teams. Help administration and maintenance of license servers, Appstore and 3rd line requests. Create and maintain specialty-specific KBAs plus monitor adherence and usage within support levels 1 and 2. Provide expertise in one or more specialist areas including platform-specific, IT architecture, automation, citizen development, SQL and AR/VR visualization. Undertake other additional tasks as assigned by the line manager. Support requirements acros