UX & Product Consutlant

This is a remote position. The opportunity Our client is looking for an experienced UX & Product Consultant to help us take our digital products to the next level as they scale across the SWANA region, Europe, and the US. This is not simply a UI design role. We’re looking for someone who can look at the entire product through the eyes of the user and the business — from discovering an event and exploring the experience, to purchasing a ticket, receiving it, and coming back for the next one. You’ll work closely with the client product, technology, business, marketing, and design teams to identify friction, uncover opportunities, improve conversion and retention, and shape the next generation of Tzkrti — including our upcoming user mobile app. About the client Our client is an online ticketing platform built to serve Arabic-speaking communities and audiences across the SWANA region, the US, and Europe. They work with organizers, festivals, venues, and artists to make discovering and accessing events easier, more transparent, and more connected to the communities we serve. We’re at an exciting stage of growth — expanding into new markets, evolving our platform, and building our next-generation user experience. What you will do Conduct a comprehensive UX and product audit of client website, identifying friction points, usability issues, and opportunities for improvement. Map and analyze the full customer journey, from event discovery to ticket purchase, access, and post-event