Application Support Specialist

We are seeking a dedicated Support Specialist to work with our largest global customers. You will receive initial training on our platform, but you should already have the qualifications required for the role. As an Application Support Specialist, you will provide technical support to AppXite customers, investigate and resolve platform-related issues, support integrations and customer environments, and work closely with internal teams to ensure high service quality and smooth customer operations across the platform. We offer a fully remote position with long-term cooperation, and working hours aligned with the EMEA time zone. Your Mission: Provide technical support and troubleshooting. Perform operational support tasks in the Application Support team, working with Microsoft Cloud technologies. Scope a customer issue by collecting the relevant facts and investigating the problem, doing your own research and involving other teams as needed. Consult and collaborate with peers or colleagues around the world, and with management and engineering, to resolve service issues. Act internally as a customer/reseller advocate. Empower customers/resellers to find information, self-solve when they choose to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Document technical work and research to help colleagues improve the product and the support experience. Maintain a proactive approach to custom