Merchant Support Lead

This is a remote position. About Approvely Approvely is a fast-growing payment platform focused on serving high-risk and underserved markets, including online gaming, fantasy sports, sweepstakes, and more. We’re solving complex problems in compliance and payments with a user-first mindset. As a fast-moving startup with a collaborative culture, we’re building a team that’s passionate about delivering real solutions — and having fun while doing it. We’re now hiring a Merchant Support Lead to take ownership of our merchant support operations and help scale a high-performing team from the ground up. About the Role This is a high-impact, hands-on role for someone with 5–10 years of experience in merchant support, payment operations, or a related function. The Merchant Support Lead will be responsible for managing all merchant support requests, helping to resolve issues with acquiring banks, and assisting new customers through the onboarding process. Initially, you’ll be an individual contributor — owning daily support requests, collaborating with sales to gather onboarding documents, and resolving complex issues with a sense of urgency. As the company grows, you’ll hire and lead a support and onboarding team, define internal processes, and help us scale customer operations efficiently. This is a role for someone who’s comfortable in a fast-paced environment with a high volume of support tickets, eager to identify efficiencies, and excited to lead a function from day one. Key Respo