Pharmacy Intake Technician

Location: Remote Position Pay Range: $16.72 - $27.86 Position Summary Responsible for placing outbound and receiving inbound calls to patients, care givers, and health care professionals regarding patient medications, adherence, and prescription barriers related to the patient. This role is under the supervision of the Pharmacy Operations Manager and Pharmacy Intake Coordinator. Primary Key Performance Areas KPA 1 – Data entry, documentation, and navigation Ensure the accurate and timely documentation of patient information into multiple software systems. Monitor timely creation of orders in e-prescribe and ensure accurate patient demographic information is loaded into the patient profile in CPR+. Able to navigate and accurately document information in CPR+/ORCA, ONCO EMR, and any additional pharmacy applications when needed. Review the daily Onco inbox report and document trends. Ensure complete and accurate patient setup in our operating systems. KPA 2 – Pharmacy Help Desk Communication and Documentation via pharmacy helpdesk tickets in Fresh Service, CPR+, ONCO EMR, and ORCA. Will facilitate communication between AON Pharmacy, the Pharmacy Liaison, Company clinics, Company Healthcare physicians/ practitioners, other Company departments and outside vendors. Monitor Fresh Service helpdesk requests and ensure responses to clinics are thorough, accurate, and timely. KPA 3 – Specialty pharmacy follow-up and staff support SP follow-up to assure orders are being processed efficie