Bilingual Customer Service Specialist (English/French) - Full-Time Permanent (Remote in Canada)

Job Description: Alphanumeric is recruiting a Bilingual Customer Service Specialist in the pharmaceutical sector (English/French) - Full-time permanent position (remote work in Canada) to work remotely and support one of the world's largest pharmaceutical companies. You will provide support for products related to diabetes, obesity, rare diseases, as well as cardiovascular and liver health. This is a high-volume contact center, and candidates are selected to provide an optimized and personalized customer service experience. This position plays a vital role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, prompt, and empathetic responses while maintaining the highest standards of quality, compliance, and ethics. The successful candidate will answer frequently asked questions and provide general information in accordance with approved labeling. They will also be required to identify requests for medical information and route them to the appropriate department. The position also requires identifying potential adverse events (AEs) and potential product quality complaints (PQCs) for documentation and reporting purposes. Please note that we can only hire individuals who already reside in Canada and possess fully legal and valid documents authorizing them to work there.