Associate Case Manager

Overview Our Patient Services team provides exceptional customer service on all levels. The Associate Case Manager role is a integral component of the commercial strategy and responsible for working collaboratlively with Case Managers to complete tasks that will provide access and therapy management services for Alnylam’s portfolio of products. Reporting to Regional Manager, US Patient Services, the Associate Case Manager will be responsible for a variety of day-to-day operations. The description below is not intended to provide an all-inclusive listing of duties and responsibilities. Duties may change at the discretion of management, and/or management may request duties be performed that are not listed. Key Responsibilities Verify and re-verify insurance coverage policies and benefit details through direct contact with payers Receive incoming referrals from providers, via fax queue (or other means) Maintain workflow of clearing, sorting, and distribution of incoming faxes Ability to prioritize work duties to maintain customer satisfaction through prompt and efficient service Accurately interprets patient insurance, prescription, and other health related documentation Enter and maintain accurate data on individuals, their insurance, and all payer interactions Send Summary of Benefits to Providers and Field Reimbursement Directors Research and identify payer Prior Authorization Processes and obtain necessary documents and requirements to disseminate to Case Management Team Sub