Manager, ERP Application Support (Distribution)

The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence. The successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict-resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast-paced environment. Key Responsibilities Team Leadership & Operations Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. Ensure adequate team coverage to meet incoming support demand and service-level commitments. Conduct regular one-on-one meetings, performance reviews, and career development discussions with team members. Identify training and development needs and ensure appropriate coaching, mentoring, and learning opportunities are available. Foster a positive, collaborative, and customer-focused team culture. Interview, hire, onboard, and retain high-performing support professionals. Technical Suppor