FT - Customer Service Representative - Mandarin 普通话 Bilingual -NY

Where People and Technology Create Exceptional Service For over 22 years, we’ve been at the forefront of contact center services and technology helping organizations deliver seamless, human-centered customer experiences. We’re a team that values empathy, accountability, and smart problem-solving, and we’re looking for Customer Support Specialists who bring those qualities to every interaction. If you’re someone who genuinely enjoys helping others, thrives in a structured yet fast-paced environment, and takes pride in delivering great service - we’d love to meet you. Compliance Note: Due to specific state and client contracts, we are unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role. Preferred Qualifications Bilingual or multilingual candidates strongly encouraged but NOT Required Fluency in one or more of the following languages: Mandarin, Spanish, Bangla, Haitian Creole, Urdu, Arabic, French, or Italian Primary Language Policy: English is the primary language used for business operations. We value a diverse workforce and provide reasonable accommodations, including translated materials where feasible. Training Period Duration: Approximately 4 weeks (mandatory) Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (100% attendance required) Training Pay: $18–$20 per hou