Senior Remote Service Engineer (Delft, NL)

Are you passionate about clean technology and ready to shape the future of electric mobility? We’re looking for a Remote Service Engineer who thrives on solving complex technical challenges and is excited to support the growing EV charging industry. In this role, your mission is to ensure that our customers’ charging infrastructure runs flawlessly delivering a seamless and reliable experience for EV drivers around the world. What you will do: Be the trusted technical expert that our customers and service engineers can rely on to solve complex technical issues Become the go-to contact for deep technical knowledge in your area of expertise : Eg OCPP/ Split systems /Metering. Resolve complex and critical issues, keeping our network running smoothly. Assist local service organizations primarily in EMEA and occasionally globally to resolve their tickets. Coach and mentor our (junior) technical staff in achieving customer success through their remote case resolutions. Ensure that tickets are resolved within the scope of the Service Level Agreements (SLAs). Assist local teams and suppliers with charger installation and commissioning. Improve processes within the team, local countries, quality, and production departments. Pro-actively lead the way in improving chargers and services. Initiate process improvements within and across teams, local countries, quality, and production departments. Coach the team in creation and maintenance of knowledge articles and documentation that support