Solution Deployment Manager

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform. You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform. In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits. Within 1 month, you will: Become a Trello expert through our onboarding process Understand our product offering through training Master our platform and be able to support clients on basic requests through ticketing Within 3 months, you will: Start to onboard your own new clients: Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support Host functional and technical workshops with clients to support them in their platform customization and structuring Within 6 months, you will: Ensure the smooth 360Learning platform deployment for new clients Succes