Intermediate Software Support Engineer

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. Who Are We? 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey. We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos: Job Opportunity at 1Nebula : The main purpose of this position is to support the suite of products and projects in the Nebula group. The responsibility of the Software Support Technician is to maintain low issue resolution times and high customer service levels. What You will do within this role (Your key responsibilities): Troubleshoot technical issues related to software applications. Respond to customer inquiries regarding software applications, providing problem resolution and technical support. Collaborate with other software engineers to analyze, identify, and resolve technical issues. Monitor and maintain the performance of software applications. Test software applications and document results. Develop and deliver user training for software applications. Analyze and document software requirements. Develop technical documentation for software applications. Develop and maintain software quality assurance processes. Develop