Business Travel Consultant (Berlin or Remote)

Join Navan and advance personal connections through relentless innovation. At Navan, our mission is to make travel straightforward and efficient so travelers can focus on being there instead of getting there. Our Travel Experience Team is at the heart of this mission! As a central member of our fast-growing Travel Experience Team, you will directly support our users' travel needs. You are responsible for customer satisfaction by solving problems, communicating effectively, and collaborating with internal teams to clear obstacles for travelers—all while consistently delivering an exceptional customer experience. As our first point of contact, you will provide valuable feedback to our product, design, and engineering teams to improve our customer-facing and internal platforms. This exciting role allows you to have a direct impact on daily operations, user travel experiences, and product development. NOTE: Applicants must reside in Germany to be considered. Please submit all applications in English. Your Responsibilities: - Provide top-tier travel support via chat, phone, and email - Update your knowledge of suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Carefully handle hotel, flight, car, and rail bookings