Specialist - Customer Care

As a Specialist - Customer Care, you will be part of a specialized team within Wesco ’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco ’s internal policy, and Customer Care’s standard operating procedures. Responsibilities: Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution Supplier invoice resolution subject matter expert for the field (Sales and Operations) Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary Qualifications: High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada)