(USA) Senior Director, Technology Operations

Position Summary... We are seeking a highly skilled Technology Operations & Strategy leader to join our dynamic team. This role offers a unique opportunity to shape and execute the technology strategy that enables Walmart Claims Services (WCS) while ensuring the stability, performance, and continuous improvement of critical business platforms. You will work at the intersection of technology, data, process transformation, automation, and AI, translating business needs into scalable solutions that drive operational excellence and business outcomes. Who we are: Walmart Claims Services (WCS) delivers claims management and risk-related services that help protect our customers, associates, and business across Walmart U.S. and Sam's Club. Our team enables this mission by delivering and evolving the technology ecosystem that powers claims operations, including core platforms, system integrations, data capabilities, automation, analytics, and emerging AI solutions. Working closely with Operations, Product, Engineering, Data Enablement, and external partners, we connect strategy to execution by modernizing technology, improving workflows, and enabling smarter, data-driven decision making. This role is critical in driving alignment across stakeholders and ensuring technology investments deliver measurable business value. What you'll do... Lead the support, optimization, and continuous improvement of core business platforms and technology solutions that enable claims operations. Deve