Sr. Technical Account Manager I

Job Description: Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products. Support solutions, provide technical guidance and advocate for the customer. Ensure environments remain operationally healthy whilst reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Drive technical discussions regarding incidents, trade-offs, and risk management. Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives. Provide detailed reviews of service disruptions and all metrics. Proactively problem solve and find opportunities for customers. Develop methods, techniques, and evaluation criterion for obtaining results. Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates. Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning. Report progress of the project / task to all stakeholders in a timely and efficient manner. Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive produc