Dental Patient Chat Support Specialist

About the Role Our client, a growing UK dental practice, is looking for an experienced and patient-focused Dental Patient Chat Support Specialist to join their team. This role is ideal for someone with experience handling a high volume of patient enquiries within a dental or healthcare environment, who is confident communicating professionally and empathetically through written channels. You will be responsible for managing incoming patient enquiries via live chat and messaging platforms, responding promptly, answering questions, following up with prospective patients and helping guide them towards booking consultations and appointments. This is a fast-paced, chat-only position where excellent written communication, attention to detail and the ability to manage multiple conversations simultaneously are essential. Responsibilities Manage a high volume of incoming patient enquiries through live chat, WhatsApp and other messaging platforms. Respond promptly and professionally to prospective patients, providing helpful information and guiding them through the booking process. Handle questions relating to dental treatments, consultations, appointments and general patient enquiries. Follow up with prospective patients who have shown interest but have not yet booked a consultation. Build trust and rapport through clear, empathetic and professional written communication. Manage multiple conversations simultaneously while maintaining accuracy and response times. Maintain detailed and