Dispatch Lead

About Virginia Septic Virginia Septic has served the greater Washington, D.C. region since 2010 and now covers all of mid-Atlantic Virginia from offices in Fairfax and Marshall. As a sister company of Soils Inc., we handle everything from septic inspections and installation to pumping, maintenance, repair and emergency service. We're a fully licensed team built on responsive service, technical expertise, and integrity, and we invest in training our people so they can grow with us. If you want hands-on work that keeps homes and communities running, we'd love to hear from you. About the Role The Dispatch Lead is a working lead who leads from the front. This role runs the daily dispatch operation, leads and develops the dispatch team, and owns the numbers that show whether we're winning: jobs completed, response times, go-backs, and overtime. The Dispatch Lead performs all core dispatching duties in Service Titan, sets daily scheduling priorities, coaches dispatchers, and serves as the first point of escalation for dispatchers, field staff, and customers. As the team grows, the Dispatch Lead will take on full oversight of all dispatchers, reporting directly to the Sr. Director of Operations. We're looking for someone who has done this before: led a dispatch or logistics team, made routing and scheduling measurably more efficient (including with AI and other technology tools), and brought down overtime and related costs. If you see a busy schedule as a puzzle to solve and you're