Retention Specialist

Description TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions. We are looking for a Student Retention Specialist to support students in their learning journey and help them stay committed to their educational goals. This role is responsible for driving student engagement, retention, and overall satisfaction by building meaningful relationships, identifying potential challenges, and providing proactive support. You will work closely with students to help them stay motivated, overcome obstacles, and successfully achieve their educational goals. What you will do Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism. Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment. Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment. Consistently meet or exceed weekly retention (save rate) and renewal perfo