Global Program Manager

Global Program Manager The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio. Core Skills Required Verbal and non-Verbal Communication The GPM must be able to verbally and non-verbally communicate with both operational (tactical) and strategic customer stakeholders to understand customer requirements, escalations, and objectives and contractual obligations. Ability t