Client Service Executive - Cigna Global Health Benefits

RESPONSIBILITIES : Client Relationships / Service Partner with Sales to build and sustain client relationships to enhance Cigna's reputation in the Global Market. Own the end to end service delivery, resolving the needs of the client and customer in a timely and cost effective manner. Develop case-level service strategy and effective service solutions related to overall plan administration; use a creative, thoughtful approach to customize service delivery for client/consultant needs and attributes. Prioritize tasks and deliverables ensuring solutions are achieved timely and with high quality outcomes. Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up and claim payment. Perform root cause analysis and drive for first contact resolution. Attend client meetings as needed to provide insights to complex client and customer issues. Internal Liaison Facilitate engagement between subject matter experts within Cigna to execute overall service strategy for client. Manage issue through end to end resolution. Partner with the Sales team (Account Manager or National Account Executive), Underwriting and Operations in the development of client specific service strategies and in the pursuit of growth opportunities, and retail strategies. Provide routine updates to Sales account management team related to at-risk service issues. Data Analysis Monitor overall health of the clie